What To Look For In A Rental Partner

Making the right choice often depends on your needs. The right partner will rise to meet them.

You made the decision: You’re not going to buy or lease equipment for your business. You’re going to rent.

But what equipment rental company do you choose? Is it the one your buddy says is the best? Is it the one your competition uses? The one with the highest rating on Yelp? The one with the most experience in a given field or one that offers a wide range of equipment and services?

There are no right or wrong answers here. But these are questions business owners, operations executives, procurement staff and large and small contractors ask themselves every day.

The best equipment rental companies can react to most rental requests rapidly.  However, what separates an equipment rental supplier from an equipment rental partner is what comes after the rental order is placed.

Rapid response

For some equipment rental companies, it’s all about the sale. So what happens if you rent from one of these companies, your equipment arrives and doesn’t work – or isn’t even the equipment you requested? They may just shrug and tell you that the replacement for the equipment you requested “should be in-stock in a few days.”

At a reputable equipment rental company, customer satisfaction usually is a top priority, especially after equipment is rented.  For example, when an equipment rental order is placed at Herc Rentals, you’ll speak with an expert who will find out your needs, ensure the equipment you order can handle the task at hand as well as answer any questions you have in regard to safe and effective operation of that equipment. If by some chance the rental equipment fails, Herc Rentals also offers jobsite repair and maintenance to minimize your downtime.

When rental items are returned from the field, expert technicians are deployed to thoroughly clean, inspect and service the item, ensuring it’s ready to take on the next job when it arises.

One versus many

Not all equipment rental companies have it all. If you choose a company that specializes in renting only certain kinds of equipment, there’s a chance you’ll need another rental company once a need for more equipment arises.

Some equipment rental companies offer everything from small hand-held tools to large earthmovers, available for daily, weekly, monthly and long-term rental. If you’re going to rent more than one piece of equipment, wouldn’t it be easier and more convenient to get it all from one place?

The apex of tech

Flashy websites and the latest rental equipment do not necessarily make an equipment rental company cutting-edge or state-of-the-art. Technology is supposed to make jobs easier and while that can mean more efficient equipment, it can also mean easier deployment of equipment, bookkeeping efficiency and more.

For example, under the umbrella of Herc Rentals’ ProControl Account Management, customers have easy access to invoices, reports and more. Leveraging the latest technology, this cohesive platform provides 24/7 unlimited access to real-time equipment data and information allowing customers to manage a project from just about anywhere.

With ProControl Telematics, customers can easily access account information, track the locations and fuel levels of rental equipment and more. Customers can easily manage their accounts right from their smart phone. From searching for a specific piece of equipment and getting a rental rate to reserving equipment or finding out when an equipment rental is overdue, it’s all there at the touch of a button.

Make the right choice now

Don’t wait until you need equipment. Begin building your relationship with an equipment rental partner today.  With 270 locations strategically and conveniently placed throughout the United States and Canada and one of the broadest fleets in the industry, Herc Rentals is uniquely positioned to meet your needs.

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